terms & conditions
These terms and conditions apply to all orders placed by the customer with BÖF ApS, at www.boefboef.com or www.boefboef.dk. Please read our Terms and Conditions carefully before placing any orders. By placing an order, you enter into an agreement with us and accept these Terms and Conditions. We may modify the Terms and Conditions from time to time. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
general information
BÖF ApS
Ny Carlsberg Vej 17
1760 Copenhagen
Denmark
CVR/VAT-number: 38904701
Email: info@boefboef.com
Established: 2016
Shop currency is Danish krone (DKK)
We provide a currency converter dropdown selector next to the product price, which can convert the default amount in DKK and provide an indicative price in other currencies. All orders will be made in Danish krone (DKK) and the final amount charged to customers, depends on the currency conversion performed by the customer's bank.
Exchange rate prices are updated daily
Exchange rate calculations do not include any additional currency conversion charge that the bank may charge
how to shop
1. Submitting your order
Before proceeding to payment, you can review your order (including your total price inclusive of VAT and shipping charges) and make changes if needed. You are bound by your order from the moment you accept the online offer of BÖF and the conditions thereby stipulated have been fulfilled (once the order has been submitted and payment confirmed on the website). Please note that the order will not be valid if BÖF cannot confirm the billing and shipping addresses that you provide. We also reserve the right to only accept orders from those aged over 18 years old.
We only sell items that we have in stock. Products may sell out during the shopping session, and stock availability will be updated once you reach the checkout. Please note that all prices and product information on www.boefboef.com or www.boefboef.dk are subject to change.
2. Payment
The online store is available only to customers who have been issued a valid credit card by a card provider that is acceptable to BÖF online. We accept the following credit cards: VISA, Mastercard, Maestro, VISA Electron and American Express. You will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.
The total order sum will be reserved on your payment card until we have shipped your order from our warehouse. All items in the webshops are priced in Danish kroner (DKK) and the final amount charged to customers, depends on the currency conversion performed by the customer's bank. BÖF cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the currencies we offer.
3. Order confirmation
You will receive an order confirmation by e-mail shortly after placing your order. Check you spam-filter if you haven’t received it after 30 min.
4. Changes in your order
Once your order has been placed and you have received an order confirmation email, you may not make any changes to your order. If you wish to make changes to your placed order, or if there is any mistake made in registering customer contact or address details when placing the order, it is your responsibility to contact BÖF customer service immediately at info@boefboef.com or on +45 27 48 48 68.
claims
As a customer you have a 2-year warranty covering manufacturing faults. Items that are damaged as a result of normal wear and tear are not considered to be faulty. You must notify us within a reasonable time after you have found the defect.
For faulty items BÖF will make a full refund to you, including for return shipping, as soon as possible. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund including for shipping and return. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.
Please contact us at info@boefboef.com if you have a warranty claim, including order number, photos of the claim area and a description of the claim.
Privacy Policy
The personal information you forward to BÖF will only be used in order to fulfil the undertakings BÖF have and to assure you the best service. BÖF assumes responsibility for all personal information that you make available to us and does not pass on any information to a third party under any circumstances. You have the right to see your personal details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription of information from www.boefboef.com or www.boefboef.dk, please send an email to info@boefboef.com.
We do not share, or sell, or disclose to a third party, any information collected through our website.
Placing orders
When you place an order at boefboef.com, we collect your name, address, telephone number and email address. We use this data to sell and send the products you have ordered to you.
The data is stored at our service provider, which is squarespace.com. They have successfully prepared for GDPR, which includes how they store and use data. Please refer to their updated Terms of Service and Privacy Policy and the Data Processing Addendum, or DPA, to address how squarespace.com process data on your behalf.
customer account
If you choose to sign up on our web site, we provide a customer account feature which collects your name, address, telephone number and email address. This allow customers to create accounts on boefboef.com for faster checkout. With an account, you can view past orders and save payment and shipping information. You can delete your account at any time, which will delete your user details permanently from boefboef.com.
Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.
If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.
We use cookies in the following ways:
to track how you use our website
to record whether you have seen specific messages we display on our website
to keep you signed in on our site